Acceptable Use Policy

Acceptable Use Policy
Goal of BrightContact Technology B.V. is to help you and your team to do the best work of your lives, every day. To do this, we need to keep our products and services running smoothly, quickly, and without distraction. For this to happen, we need help from you, our users. We need you not to misuse or abuse our products and services.

To describe exactly what we mean by “misuse” or “abuse” – and help us identify such transgressions, and react accordingly – we’ve created this Acceptable Use Policy. Under this policy, we reserve the right to remove content that is inconsistent with the spirit of the guidelines, even if it’s something that is not forbidden by the letter of the policy. In other words, if you do something that isn’t listed here verbatim, but it looks or smells like something listed here, we may still remove it.

You’ll see the word “services” a lot throughout this page. That refers to all websites or mobile apps owned or operated by BrightContact Technology B.V. as well as any hosted services operated by BrightContact Technology B.V.

Here’s what we won’t allow:
Disruption

  1. Compromising the integrity of our systems. This could include probing, scanning, or testing the vulnerability of any system or network that hosts our services.
  2. Tampering with, reverse-engineering, or hacking our services, circumventing any security or authentication measures, or attempting to gain unauthorized access to the services, related systems, networks or data.
  3. Modifying, disabling, or compromising the integrity or performance of the services or related systems, network or data.
  4. Deciphering any transmissions to or from the servers running the services.
  5. Overwhelming or attempting to overwhelm our infrastructure by imposing an unreasonably large load on our systems that consume extraordinary resources (CPUs, memory, disk space, bandwidth, etc.), such as:
    1. Using “robots,” “spiders,” “offline readers,” or other automated systems to sends more request messages to our servers than a human could reasonably send in the same period of time by using a normal browser.
  6. Going far beyond the use parameters for any given service as described in its corresponding documentation.
  7. Violate the law in any way, including storing, publishing or sharing material that’s fraudulent, defamatory, or misleading; or violate the privacy or infringe the rights of others.

Wrongful activities

  1. Misrepresentation of yourself, or disguising the origin of any content (including by “spoofing”, “phishing”, manipulating headers or other identifiers, impersonating anyone else, or falsely implying any sponsorship or association with BrightContact Technology B.V. or any third party.
  2. Using the services to violate the privacy of others, including publishing or posting other people’s private and confidential information without their express permission, or collecting or gathering other people’s personal information (including account names or information) from our services.
  3. Using our services to stalk, harass, or post direct, specific threats of violence against others.
  4. Using the services for any illegal purpose, or in violation of any laws (including without limitation data, privacy, and export control laws).
  5. Accessing or searching any part of the services by any means other than our publicly supported interfaces (for example, “scraping”).
  6. Using meta tags or any other “hidden text” including BrightContact Technology B.V.’s or our suppliers’ product names or trademarks.

Inappropriate communications

  1. Using the services to generate or send unsolicited communications, advertising, chain letters or spam.
  2. Soliciting our users for commercial purposes, unless expressly permitted by BrightContact Technology B.V.
  3. Disparaging BrightContact Technology B.V. or our partners, vendors, or affiliates.
  4. Promoting or advertising products or services other than your own without appropriate authorization.

Without affecting any other remedies available to us, BrightContact Technology B.V. may permanently or temporarily terminate or suspend a user’s account or access to the services without notice or liability if BrightContact Technology B.V. (in its sole discretion) determines that a user has violated this Acceptable Use Policy.