Automatic updates to agents WFM schedules and displays real-time schedule information. They also receive schedule reminders – great for schedule adherence
Provide your workforce with all the great functionalities of your Genesys Workforce Management Solution, on a mobile app for agents!
Today’s workforce is increasingly mobile and employees expect tools that meet their on-the-go, hyperconnected lifestyle. Imagine if your agents could use their mobile device to trade shifts, request time off or report late or sick without the need to exchange emails or phone calls with their supervisors.
Komyunity can help you to bring greater efficiency and employee satisfaction to the workplace. This is a mobile app that can transform your employees work lives for the better!
“The Komyunity app gives me so much flexibility in how and when I like to work”
Employee at Rabobank
Komyunity gives the agent the empowerment they need to improve their work-life balance and at the same time improving and streamlining the management of your contact center. Most importantly, your customers will be more satisfied and your planning team is always in control.