All the power and functionalities your workforce needs for self-scheduling.
Sick or late?
On occasion everyone gets sick, or misses their bus to work. When your agents miss work due to illness or are late, they simply inform you via the app
Wondering about what time you are at work tomorrow?
Agents can view all the information they need regarding their shifts, activities and holidays
Want to go on vacation?
Everyone needs a holiday now and then. Give your agents the ability to request time off and to keep an eye on the status of their request
Notifications for a clear mind
Keep your agents up-to-date with what is happening in your contact center with Genesys WFM and free-format notifications
Need to swap a shift?
Trading shifts is a perfect way to balance scheduling needs. Using Komyunity, agents can view trade offers, offer their shift for trade, and track progress instantly
Agents are always up-to-date…
on their work schedule and are able to view all the shift information, start and end times, breaks, meals and activities. The Komyunity mobile app provides secure access to the contact center schedule through the agent’s smart phone.
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Automate time off requests from your workforce
Agents need time off to rest and recharge, and the planning team needs agents to cover shifts. The Komyunity Mobile Workforce Engagement Solution can automate the time-off request process and alleviate some of the stress for the contact center planners.
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Easily trade shifts with other agents
Trading shifts is a perfect way to balance scheduling needs and meet service levels with a flexible workforce. Using Komyunity, agents can view trade offers, offer their shift for trade, and track progress instantly.
Receive push notifications when…
Agents stay informed of activity or schedule changes via push notifications. Additionally, Supervisors can send free format notifications towards agents using the Komyunity Web Portal to the agent’s app or the agent’s Genesys desktop.
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Set preferences for availability, shifts, and days off.
Using preferences agents can inform the supervisors when they prefer to work or what days they prefer to have off.
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Running Late? Report it through the app
Agents simply enter the amount of time they will be late, and the contact center planners and/or managers are informed instantly via email. Giving them the ability to be proactive in making sure the coverage is not affected.
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Feeling under the weather?
Everyone gets sick on occasion and has to miss a day or two of work. When your agents miss work due to illness, the contact center planners and/or managers are informed immediately via email.
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