Economics of Employee Engagement
Improving Employee Engagement is critical to the customer experience, operational efficiency and reducing cost related to workforce onboarding and churn. With access to, and influence on their schedule, your agents are now in control of their schedule and find a better balance between their work and personal life.
A more engaged workforce delivers better customer experiences and better customer experiences result in better business outcomes.
VIEW YOUR SCHEDULE
Your agents always know what their work schedule looks like – everywhere and anytime. The komyunity mobile scheduling application provides secure access to the contact center schedule through the agent’s mobile phone or tablet.
Managing preferences can be a tedious task as agents change their preferences to manage their work-life balance. The komyunity mobile scheduling application allows agents to change their preferences easily and from anywhere.
REQUEST TIME OFF
Requesting time off is probably the most important process to your agents. And a challenging task for your planning team. When managed through the komyunity mobile scheduling application, this process is greatly optimized.
TRADE A SHIFT
The ability to trade a shift gives your workforce more flexibility in managing their working hours and manage last minute changes. The komyunity mobile scheduling application removes trading complexity and puts employees in control of their schedule.