Komyunity launches on the Genesys AppFoundry

2 Aug 2018 | News

Komyunity has announced that their Workforce Management Mobile App is now available on the Genesys® AppFoundry, a dedicated customer experience marketplace.  Genesys is the global leader in omnichannel customer experience and contact center solutions that powers 25 billion of the world’s best customer experiences each year. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.

Maintaining optimal staffing while accommodating an employee’s personal needs, such as flexibility, has always been a delicate balancing act. With the Komyunity Mobile Workforce Engagement Solution, agents can now influence their schedule straight from their smartphone.  Improving agents work-life balance, and making sure staffing is not affected. A win-win!

“The advantage of integrating with Genesys is that we are able to deliver a WFM Mobile Engagement solution that provides all the exceptional functionalities of Genesys Workforce Management in a native app”, said Jade Soto Scandolera of Komyunity.

Komyunity integrates with the Genesys Workforce Management Platform to provide benefits to the customer, such as:

  • 24/7 access to the workforce schedule
  • Better work-life balance for your workforce
  • Increased agent satisfaction & loyalty
  • Lower agent turnover
  • Reduced operating costs
  • Real-time communication between supervisor and agents
  • Optimized same-day scheduling and performance
  • Better team performance

The Komyunity solution is now available with Genesys PureEngage, an omnichannel customer engagement suite for global businesses to deliver competitively superior experiences – providing real-time contextual journeys, world-class orchestrated routing, and digital transformation at any scale.

About Komyunity:

Komyunity is an innovative Mobile Workforce Engagement company, which utilizes the Genesys WFM platform functionalities to create the highest quality custom made app. Established in 2016, we work with a number of prestigious companies including Rabobank and Swisscard.  We specialize in creating a better work-life balance for your workforce, whilst optimizing same-day scheduling and performance.