26 Jun 2018 | News
Komyunity demonstrates its Mobile Workforce Management App at G-SUMMIT London 2018
WFM mobile app provider showcases integration with industry-leading Genesys Customer Experience Platform
G-SUMMIT London is returning for 2018, gathering visionaries, partners and industry thought leaders from across the UK&I. Join us to hear from engaging and dynamic speakers and participate in interactive presentations and panel discussions that address the main challenges to delivering exceptional customer experience.
Komyunity, specialized in Workforce Engagement Management (WEM), will demonstrate its mobile Genesys WFM app at G-SUMMIT London 2018 the industry’s premier customer experience event. Taking place on 28Th June,2018, G-SUMMIT is organized by Genesys, the global leader in omnichannel customer experience and contact center solutions. This year’s event theme ‘Moments Connected’ will showcase how customers are using Genesys innovations to deliver frictionless customer experience across Sales, Marketing and Service. Additionally, G-Summit London will feature conversations, presentations and networking with the leading authorities in the customer experience field from a variety of industries and geographies.
As a Bronze sponsor, Komyunity (powered by BrightContact) will be exhibiting at G-SUMMIT London 2018 in the Partner Pavilion to demonstrate its Workforce Management (WFM) App. Komyunity will show how its solution combines with the Genesys Customer Experience Platform to provide organization’s additional insights and control over contact center agent scheduling to immediately mobilize their workforce – anytime and everywhere. The Komyunity solution can be deployed on-premise or via a fully secured cloud model.
“G-SUMMIT gives Komyunity a unique platform to bring our Mobile Workforce Management app under the attention of a broad Genesys audience and customer base,” said Marco Van Den Hoogen , Managing Director for Komyunity.
The main benefits of the Komyunity WFM Mobile app for agents are more scheduling flexibility, greater empowerment and an improved work/life balance. Advantages for supervisors include improved capabilities for real-time communication with agents, enhanced agent coaching and better team performance. Companies will experience an increased customer satisfaction, reduced overhead and lower agent churn.
Register Now! and join the conversation on social media at #GSummit18