Scheduling apps: What should you look for?

3 Jun 2020 | Blog

A good WFM app can transform your employees’ lives. When they use one they can swap shifts, apply for time-off, communicate with their colleagues…the list goes on. A recent study in the US found that 95% of workers strongly agreed that using an app makes it easy for them to adjust their schedules and make them feel empowered.

But what’s the difference between an ok app and a great app?

The great everyday apps we use today, all have the following things in common:

  • They work in a natural and intuitive way.
  • They help us solve an everyday problem, making our life easier.
  • They are simple to use with super clear messaging.
  • They look good.

Here are some questions you should be asking when looking for an app for your business.

Is it easy to use?

The successful implementation of a new scheduling app or workforce management solution will be defined by how many of your employees actively use it.

For a workforce management app to be successful, it has to be easy to use.

Is it a native app?

You need to quickly discover whether the app is a true mobile app or simply an extension of a desktop application. Mobile users spend 86% of their time on mobile inside apps rather than inside the browser.

Native mobile apps provide the best user experience with the most functionality available.

The app needs to be available in the Apple App Store and Google Play Store, so that it can be easily downloaded, and your employees can start using it right away.

Is it feature-rich? 

To start with, you might just want a solution for agents to view their schedule.  But what other features should you look for?

  • Can your employees swap shifts?
  • Can your employees make leave requests?
  • Can you easily communicate with your workforce?
  • Can you add extra, custom functionality to enhance your WFM solution?

Is it scalable?

If you’re a business looking to grow then you want to find a solution that’s cost-efficient, scalable, and secure.  Scalability is one of the key features of Cloud solutions and one of the reasons why Cloud has been so successful on the market and it will keep increasing.  Another key benefit of a cloud solution, like AWS, is its security and capability to keep your information, IT infrastructure and so much more, safe.

Our Komyunity solution ticks all the boxes.

For more information, please get in touch.